Maintenance
IMPORTANT: Please read through the tips on this page before submitting your request.
This FAQ section is designed to address common queries and provide clear explanations. Feel free to explore our visual aids to enhance your understanding of our rental process.
Electric Outages
If you lose electrical power in your rental property, first call your utility provider. There may be a system wide outage impacting your home.
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Circuit Breaker Tripped?
If you overload the electrical circuit in your property, you may cause the breaker to trip. Locate your breaker and move the lever into the "ON" position to restore access to your power.
Toilet Clogs
If your toilet clogs, you can usually use a plunger to push the blockage through the system. Avoid flushing the toilet when clogged, as this could cause the toilet to overflow.
Drain Problems
If other drains in your rental are clogged or draining slowly, you can use a drain cleaning tool to attempt to clear debris from the pipe. These are available in most hardware stores. Be careful when using cleaning products, as some corrosive products could cause damage to the plumbing system.
Hot Water Issues
If you don't have enough hot water or lose access completely, locate your water heater and check the tank settings. Some tanks have vacation modes that may limit the amount of water available. If your hot water heater is gas powered, you should also check that the pilot light is lit.
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If you make any changes to the settings on the tank, wait 15 to 20 minutes before testing the water temperature again.
Heating and Cooling
If your heating or air conditioning system isn't working properly, locate the central thermostat in your rental property. Check that all settings are correct and cycle the system on and off again to attempt to reset it. If you have a swamp cooler, make sure the pump is running because it puts water on the pads. If you don't hear it or if it is making a different sound, it could be broken.
If you continue having issues, get in touch with our team.
Sprinkler
You are responsible for maintaining the landscaping. This includes making sure the sprinkler is running the right amount. Watch that it is watering enough that the grass is green throughout. Also, make sure you know the schedule to know if it isn't functioning. If you notice an area of your yard that is significantly wet, there may be a leak.
Preventative Maintenance
To get ahead of possible maintenance issues watch the following:
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Loose doorknobs
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Weather stripping
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Sprinklers​
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Watch leaky faucets at both spout and handle
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Keep oven and refrigerator clear and clean to ensure they function properly
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Keep furnaces clear of items and debris at all times
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